Finst is one of the largest regulated cryptocurrency platforms in The Netherlands and offers a unique combination of transparency, safety and ultra-low trading fees.
We are a mission-driven start-up led by the former core team of DEGIRO and backed by some of the most successful entrepreneurs and investors on the continent (DEGIRO co-founders, Deribit). We aim to become the largest and most-trusted regulated crypto-assets platform in Europe within 5 years.
After becoming one of the largest crypto platforms in The Netherlands, we are looking for a highly ambitious Junior Client Support Specalist to support our growth across different markets. You are the first point of contact between retail traders and the company and are responsible for providing best-in-class customer support through various channels.
You will report to the Front-Office Manager and get the chance to build the next crypto unicorn whilst learning from highly experienced investment professionals. This is a unique opportunity to grow your career and work for a mission-driven start-up, which aims to become the largest crypto platform in Europe.
Providing best-in-class client support through various channels (email, chat, phone, social media etc.)
Helping clients discover and optimizing their usage of our trading platform
Resolving trading disputes, performing customer due diligence activities and supporting daily operations in close contact with other departments
Reporting and following-up on issues and clients’ suggestions to improve user experience and maximize satisfaction
Ensuring our clients love our platform and brand by building trusted and long-term relationships
Developing in-depth knowledge of trading and brokerage in the crypto industry
Great skills come with great benefits – we offer competitive fixed remuneration (evolving with you)
Work with a tightly-knit and multi-cultural team of senior professionals – we strive to keep the talent density very high
Tailored-made training and development plans
Fast decision-making and open environment, freedom, trust, and the opportunity to make a profound impact
Flexibility: work from our very cool office in the heart of Amsterdam and/or from home
25 paid holidays per year to reload
Get the tech you need: MacBook, Windows, standing desks – you name it
No office politics – we’re too busy changing our industry
Monthly team drinks and yearly off-sites – work hard, play harder
Fluent in English plus an additional European language (ideally German or Dutch)
Master’s degree from a top tier university, preferably with a focus on finance, business, marketing or other relevant field
1-2 years of relevant work experience in the financial industry, fresh graduates will also be considered
Strong knowledge and understanding of the crypto industry
Outstanding communication skills, both written and verbal
Pro-active and commercial mindset with a great sense of organization
Start-up mentality – you roll-up your sleeves, get things done, dream big and adapt easily
Ability to make and keep our clients happy - whatever it takes
Enthusiastic, highly motivated, resilient, reliable, hands-on, hungry for success, team and solution-oriented
Strong analytical thinking, leveraging both quantitative and qualitative data to drive decisions
Then we can’t wait to talk to you! Please apply directly with your English resume or send it via email at join@finst.com and we will get back to you before you expect it!
For more information, visit www.finst.com.
Finst welcomes everyone and is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment for employees of all backgrounds and cultures.
Finst does not accept resumes from staffing, search, or recruitment agencies without a signed agreement. If you send us a resume without such an agreement, we may contact the candidate directly without any obligation whatsoever and no fee of any kind will be paid should we hire the candidate.
