Jr. Client Support Specialist

Finst is hiring!


Finst is the fastest-growing cryptocurrency investment platform in The Netherlands and offers a unique combination of transparency, safety and the lowest fees in the market.

We are a mission-driven start-up led by the former core team of DEGIRO and backed by some of the most successful entrepreneurs and investors on the continent (DEGIRO co-founders, Deribit). We aim to become the largest and most-trusted regulated digital assets platform in Europe within 5 years.

Job Description

Your career and the team

Following the succesful launch of our cryptocurrency exchange on the Dutch market, we are looking for a highly ambitious Junior Client Support Specalist to support our growth. You are the first point of contact between retail traders and the company and are responsible for providing best-in-class customer support through various channels, whilst growing your market in collaboration with our marketing team.

You will report to the Chief Executive Officer and get the chance to build the next crypto unicorn whilst learning from highly experienced investment professionals. This is a unique opportunity to grow your career and work for a mission-driven start-up, which aims to become the largest crypto platform in Europe.

Your daily adventures will include

  • Providing best-in-class client support through various channels (email, chat, phone, social media etc.)

  • Helping clients discover and optimizing their usage of our trading platform

  • Resolving trading disputes, performing customer due diligence activities and supporting daily operations in close contact with other departments

  • Reporting and following-up on issues and clients’ suggestions to improve user experience and maximize satisfaction

  • Ensuring our clients love our platform and brand by building trusted and long-term relationships

  • Developing in-depth knowledge of trading and brokerage in the crypto industry

Why you will love it here

  • Great skills come with great benefits – we offer competitive fixed remuneration (evolving with you)

  • Work with a tightly-knit and multi-cultural team of senior professionals – we strive to keep the talent density very high

  • Tailored-made training and development plans

  • Fast decision-making and open environment, freedom, trust, and the opportunity to make a profound impact

  • Work from a very cool office in the heart of Amsterdam

  • 25 paid holidays per year to reload

  • Get the tech you need: MacBook, Windows, standing desks – you name it

  • Flexibility: although we like and encourage being together in the office, it ultimately doesn’t matter where and when you work, as long as you get it done

  • No office politics – we’re too busy changing our industry

  • Monthly team drinks and yearly off-sites – work hard, play harder

Preferred Experience

What you’ll need to be successful

  • Fluent in English (additional language(s) such as Dutch is a plus)

  • Bachelor or Master’s degree from a top tier university, preferably with a focus on finance, business, marketing, communication or other relevant field

  • 1-2 years of relevant work experience, preferably in the financial industry, fresh graduates will also be considered

  • Knowledge and/or interest in cryptocurrencies or investing is a strong plus

  • Outstanding communication skills, both written and verbal

  • Pro-active and commercial mindset with a great sense of organization

  • Curiosity about the financial industry and technology landscape

  • Start-up mentality – you roll-up your sleeves, get things done, dream big and adapt easily

  • Ability to make and keep our clients happy - whatever it takes

  • Enthusiastic, highly motivated, resilient, reliable, hands-on, hungry for success, team and solution-oriented

  • Strong analytical thinking, leveraging both quantitative and qualitative data to drive decisions

Recruitment Process

Do you meet or exceed the requirements?

Then we can’t wait to talk to you! Please apply directly with your English resume or send it via email at join@finst.com and we will get back to you before you expect it!
For more information, visit www.finst.com.

Finst welcomes everyone and is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment for employees of all backgrounds and cultures.

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 April 2024
  • Location: Amsterdam
  • Education Level: Bachelor's Degree
  • Experience: < 6 months
  • Occasional remote authorized